Amazon sellers are afraid of losing their Amazon account. Over the years, Amazon account suspensions are increasing in number. It is obvious that some sellers fear for their accounts. Let’s read more Benefits of multiple amazon seller accounts before reading this.
What does a Suspended account mean?
The temporary blocking or suspension of your account. Your operations are temporarily stopped at this point. In the long-term, your reputation can be damaged, which can cause poor sales and bad branding. You have the option to appeal against suspension. Just follow the Amazon plan, which can be either via the customer support or email channel.
What Does a Suspended account due to “Poor performance” Mean?
Amazon may suspend an account for performance reasons. This means that Amazon noticed poor “Seller central Performance” metrics.
Amazon wants their site top-notch. This means your account should be top notch in terms customer service, product delivery, product quality and responsiveness.
Don’t panic if Amazon suspends your account due to performance problems or other issues. Take a deep breath. Then, take action. Avoid dwelling on the problem. Instead, focus on the solution.
What are your next actions?
Investigate the reason Amazon suspended your Amazon account. If your account was suspended because of poor performance, you can look at the notifications and warnings that Amazon has sent previously.
Review your Seller Central Performance Metrics. If your metrics seem to be in order but don’t correspond with the warnings or notifications, please contact an Amazon representative right away. Keep track of any performance issues in Seller Central Performance Metrics and speak with an Amazon representative.
After an account investigation, find a way for you to speak to Amazon’s knowledgeable representatives. Give them a clear description of the problem. As clear as possible, try to answer their questions. Don’t go into detail about their system. You shouldn’t sound arrogant if you give advice or opinions unasked about their system.
Send them an email. Use short paragraphs. Use bullet points instead of lengthy, complex paragraphs. To send an email, visit the Performance Notification section. Click on your account suspension notification. Click the “Appeal” link on your account suspend notice.
Let them know you are waiting and relax.
Moving forward, what can you do to prevent future account suspensions from happening?
Learn from your mistakes. Don’t repeat what got to you suspended.
Download Amazon’s Mobile App: You can download the Amazon mobile app on your smartphone to answer any questions or solve problems quickly. Your account’s responsiveness will contribute to a good performance.
Double-check your Listings for Hidden Flags. You will lose your performance status if these flags are not addressed.
Selling fake and illegally reprinted products is not a good idea. Counterfeit items may seem cheaper, but the consequences of selling counterfeit products are severe.